By Stacy Anderson and Gabriel M. Helmer.
As an ever-increasing number of states enact legislation governing identity theft, customer data and personal information, pressure for clear federal legislation governing information security has mounted. For example, in December 2008, the FTC joined the growing number of voices calling on Congress to enact a legislation to create a single federal standard for the handling of personal information. (See our report here.) As we see movement towards a unifying federal standard, we are also observing a growing insistence that such legislation be consistent with the customer data security requirements of the Gramm-Leach Bliley Financial Modernization Act of 1999 (GLBA) and its implementing regulations. As a result, even industries that are not required to comply with GLBA may wish to become familiar with its requirements.
Section 501(b) of GLBA requires agencies with oversight over financial institutions to establish standards relating to administrative, technical and physical safeguards for three purposes: 1) to insure the security and confidentiality of customer information, (2) to protect against any anticipated threats to the security of customer information, and (3) to protect against unauthorized access or use of customer information.
In 2001, the Department of Treasury, the Board of Governors of the Federal Reserve System, and the Federal Deposit Insurance Corporation (FDIC) issued Interagency Guidelines Establishing Standards for Safeguarding Customer Information. These guidelines require that financial institutions adopt an information security plan, which must be approved by the institution’s Board. The plan must assess, manage and control threats that could result in unauthorized disclosure of information. The risk guidelines are flexible – they do not require that institutions implement specific risk control or assessment systems, but rather encourage them to adopt measures appropriate to their circumstances. Institutions are then required to monitor the plan and report to the Board annually. In addition, they must also ensure that their service providers implement appropriate measures to secure customer information. In 2005, the Department of the Treasury, the Board of Governors of the Federal Reserve System, and the FDIC issued the “Interagency Guidance on Response Programs for Unauthorized Access to Customer Information and Customer Notice.” This guidance requires that institutions develop a response plan to address unauthorized access to customer information. As part of this process, institutions must notify customers if sensitive customer information has been improperly accessed and misuse of that information has occurred or is likely to occur.
In 2002, the Federal Trade Commission (FTC) issued its “Standards for Safeguarding Customer Information,” commonly referred to as the Safeguards Rule. The rule apples to financial institutions over whom the FTC has oversight and resembles the interagency guidelines for safeguarding customer information. Like those guidelines, the Safeguards Rule affords institutions considerable flexibility in implementing safeguards. Unlike the guidelines, the Safeguards Rule does not require that the information security plan be approved by the institution’s board, and does not contain customer notification requirements such as those set out in the Guidance on Response Programs, although the FTC does encourage entities to consider notifying customers in the event of a breach. In considering these federal regulations, it is worth noting that the FTC’s recently issued Red Flag Rule implements the Fair and Accurate Credit Transactions Act of 2003 (“FACT Act”), and not GLBA, although the FTC does anticipate that many institutions may have implemented some of the practices required under the Red Flag Rule as part of their efforts to conform with GLBA.
Of course, it remains to be seen whether broad federal legislation governing customer data security will be enacted and if so, whether GLBA requirements will be used as a blueprint for such legislation. Regardless, an understanding of GLBA requirements and their effectiveness can help inform the debate around such legislation.
- The FTC’s webpage In Brief: The Financial Privacy Requirements of the Gramm-Leach-Bliley Act
- The FTC publication How To Comply with the Privacy of Consumer Financial Information Rule of the Gramm-Leach-Bliley Act (.pdf)